In this photo you can see the main building of the Józef Piłsudski Museum in Sulejówek on a sunny day. The building is modern and surrounded with a forest. The main entrance can be reached through a wide pebbled alley.

Regulations of booking and sale of services offered by the Józef Piłsudski Museum in Sulejówek

  • § 1. Definitions

  1. The Seller – The Józef Piłsudski Museum in Sulejówek with its registered office in Sulejówek, address: Aleja Piłsudskiego 29, 05-070 Sulejówek, TIN (tax identification number): 8222284551, REGON (Polish Business Registry number): 141773282, entered to the Register of Cultural Institutions kept by the Minister of Culture and National Heritage under no. 80/2008, hereinafter referred to as „the Museum”;
  2. Ticket/Pass – a document which entitles its holder to benefit from the ticketed services offered by the Museum;
  3. E-ticket – a ticket sent attached (in PDF) to an e-mail;
  4. Buyer’s (Orderer’s) Data – Buyer’s data necessary to proceed with a purchase: mandatory: e-mail address, optional: name, surname and phone number;
  5. Delivery details – contact details necessary to proceed with the delivery of ordered products: name and surname or name of the company, street, house number, apartment number, postal code, locality, country, Recipient’s e-mail address, Recipient’s phone number;
  6. Billing details – Buyer’s name and surname or company name, TIN (only for business operators), address (street, building number, apartment number, postal code, locality, country);
  7. Working day– any of the days from Monday to Friday, except for official holidays;
  8. Delivery – transport service provided via a courier company, including the costs listed in the pricelist which can be viewed on bilety.muzeumpilsudski.pl;
  9. Proof of purchase/Sales document– cash register receipt, online sales receipt, invoice;
  10. Ticket office – brick-and-mortar place where tickets for ticketed events and activities and for products are sold. The Ticket Office is located in the lobby of the Museum’s main building. The current opening hours of the Ticket Office are published on the Museum’s website. It closes one hour before the closing of the permanent exhibition or at the moment of opening of another ticketed in-person event if the event starts later. The Ticket Office accepts cash payments in Polish zloty (PLN) and payments by credit card. The information on the types of payment cards accepted by the Museum can be seen next to the ticket desks and on the Museum’s website;
  11. Customer– (1) natural person; (2) legal person; or (3) organizational unit with no legal capacity who/which uses or intends to use the selling system and who/which has signed or intends to sign a sales agreement with the Seller;
  12. Consumer – natural person who purchases from the Seller any product or service which is not directly related to the business or professional activities he or she pursues;
  13. Entrepreneur acting as a Consumer – natural person who enters with the Seller into a sales agreement directly related to his/her business activities, if it results from the content of the aforementioned agreement that this activity is not of a professional nature resulting in particular from his or her business line published under the regulations on the Central Register and Information on Economic Activity.
  14. User’s Account – account in the Selling System which stores details of the Users and which allows to the Users of the Online Store e.g. to reduce the buying time, view their Order History, manage billing details;
  15. Cart – virtual place where selected products are added to proceed with a purchase;
  16. The Buyer – the Customer who proceeds with a purchase (they can also be a User);
  17. Link to a payment – electronic redirecting to the payment for an Order via the respective online payment system;
  18. Logging in – entering one’s data (login and password) defined during registration of the user’s account in order to get access to functionalities offered by the User Account;
  19. Buyer – natural or legal person for whom/which invoices or receipts are issued;
  20. Shipment Recipient – person designated as a shipment recipient;
  21. Ticketed Services – exhibitions and all and any in-person and online events organized by the Museum which require a Ticket;
  22. Product– a good or service to be bought in the online store and/or museum store encompassed by a sales agreement signed between the Buyer and Seller;
  23. Shipment – products picked and packed according to an Order placed by a Buyer which are to be Delivered;
  24. Regulations– Regulations of booking and sale of services offered by the Józef Piłsudski Museum in Sulejówek;
  25. Account Registration – one-off activity consisting in the creation of a User Account and providing all the required data and selection of a login and password;
  26. Online Store – Online store run by the Museum on bilety.muzeumpilsudski.pl, where Tickets and Products are bought online 24/7;
  27. Museum Store – brick-and-mortar store run by the Museum in its registered office (Al. Józefa Piłsudskiego 29 in Sulejówek, main building), which sells Products.
  28. Selling System – electronic booking and selling system which makes it possible to book and/or buy Tickets and Products offered by the Museum in-person, in its online store or by e-mail via the Visitor Service Office;
  29. Sales Agreement– Product sales agreement signed by and between the Buyer and Seller via the Online Store;  
  30. User – a person who registered their account in the Selling System (they can also be a User);
  31. Order– Orderer’s statement of intent labelled with a unique number, placed in the Selling System and resulting in the execution of a Ticket or Product sale agreement with the Seller.

  • § 2. General provisions

  1. These Regulations define the terms of booking and sale of services offered by the Józef Piłsudski Museum in Sulejówek.
  2. The rules of visiting and attendance at in-person and online events organized by the Museum are defined in the Regulations of visiting and attendance at in-person and online events organized by the Józef Piłsudski Museum in Sulejówek (hereinafter „Regulations of visiting”).
  3. The Museum offers:
    1. The permanent exhibition dedicated to the life and activity of Józef Piłsudski housed by the Museum’s main building;
    2. The Milusin mansion – house of the Piłsudski family;
    3. The historical garden where the Milusin mansion and “Drewniak” (the Wooden House) are located, arranged as in the times when Józef Piłsudski lived. The Wooden House is not open for visitors;
    4. The Lilac Villa where temporary exhibitions and local community activities are held and organized;
    5. In-person events organized by the Museum;
    6. Online events organized by the Museum online via i.a. online communication platforms, videoconference platforms, social media etc.;
    7. Educational activities for pre-schoolers and school children. You can read more on our educational activities on the Museum’s website in “Edukacja” (Education) section.
    8. Temporary exhibitions – Museum’s own exhibitions or third party exhibitions of a temporary nature organized in the Museum (in its buildings or in the open air).
    9. Products– products and services, in particular publications and souvenirs sold in the Museum Store and Online Store. The Products offered in the Online Store and Museum Store can vary according to the type of assortment and prices. The prices of Products offered in the Museum and Online Store are gross retail prices expressed in Polish zloty (PLN) and include applicable taxes.
  4. The entrance to the main building is free-of-charge and does not require a ticket. To attend the permanent exhibition or visit the Milusin mansion and the historical garden a visitor has to buy a ticket. In-person and online events can be either paid or free-of-charge. You can read more on tickets for specific events on the Museum’s website.
  5. Entrance to temporary exhibitions can be ticketed or not, paid or free. You can read more on access, ways of visiting and prices of specific temporary exhibitions on the Museum’s website.
  6. On Wednesdays visitors can enter the permanent exhibition, the Milusin mansion and its historical garden free of charge. However, extra services such as a tourist guide are payable according to the current pricelist.
  7. Reduced tickets entitle to entrance to the Museum or events only if a visitor has a valid document entitling him or her to the respective discount.
  8. Reduced tickets available upon presentation of a Large Family Card (Karta Dużej Rodziny) can be bought exclusively in the Ticket Office.
  9. Children aged 7 and younger can visit the permanent exhibition as well as the Milusin mansion and its historical garden for free. However, to enter the exhibition and or/Milusin mansion and its historical garden, they have to collect prior to the entrance their free-of-charge check-up tickets in the Ticket Office or Online Store. The exemption for children younger than 7 yeas old does not apply to tours with a guide around the permanent exhibition on a „join a group” basis or to other paid events.
  10. The regulations, information on specific events, prices of tickets and services (in PLN) as well as entitlements to reductions, opening hours, information for persons with disabilities and other information for visitors can be found on the Museum’s website - muzeumpilsudski.pl, in the Ticket Office and at the hotline’s number - 22 77 88 000.
  11. The Visitor Service Office is open from Monday to Friday from 9.00 am to 5.00 pm, phone number: 22 77 88 000, e-mail: [email protected].
  12. The Museum Store is open within the Museum’s opening hours, phone number: 22 778 80 07,
    e-mail: [email protected].
  13. While buying a ticket, Product or using our Online Store and Selling System you accept these Regulations.
  14. The operator of our online payment system is PayU S.A.

  • § 3. Terms and conditions of purchasing Tickets and Products in the Online Store

  1. The Museum reserves the right to decide on its own on the content and offer of its Online Store, change and modify them without prior notice sent to Buyers and Users and to suspend temporarily the Online Store’s activities.
  2. To benefit from the Online Store, namely to browse Products offered by it, a user must have a device connected to the Internet and an installed web browser (e.g. Microsoft Edge, Microsoft Edge, Mozilla Firefox, Google Chrome, Opera) and electronic mail box with an active e-mail address.
  3. The Museum shall not be liable for any Online Store’s displaying or operating errors resulting from technical issues or deficiencies occurring for reasons other than attributable to the Museum or those attributable to the Buyer (e.g. unstable Internet connection, shutdowns or failures at the providers’ of ICT services, use of out-of-date software or web browser by the Buyer).
  4. The Museum reserves that the Buyer uses the Online Store exclusively at their own risk and expense. It does not guarantee that the Buyer will use the Online Store without any errors, defects or breaks.
  5. The Museum shall not be liable for any damages likely to arise from defective operations of the Online Store or its temporary unavailability.
  6. A Buyer can buy in the Online Store Tickets (and services associated with touring and events), Products and to collect there free Passes for free-of-charge events.
  7. A Buyer can buy a Ticket or Product or collect a free Pass in the Online Store in the following ways:
    1. Without registering (creating) a User Account – each purchase requires providing necessary data;
    2. With registering (creating) a User Account.
  8. To register a User Account, the respective User has to enter (only once) to the system the Buyer’s Data necessary to enable him or her to do shopping in the Online Store. After logging in by the User to the respective User Account, the User’s Data will be saved by the Selling System, which shortens the shopping process each subsequent time, as the required data will be automatically entered into the respective forms. The User can also save in his/her account his/her Delivery Data and Billing Data, manage them at his/her own discretion and browse their Order History.
  9. Once registered, the User receives an e-mail confirming that his or her User Account has been created.
  10. The User can change his/her passwords multiple times and recover them every time he/she forgets or loses them.
  11. The User can request the Museum at any time to delete his/her User Account.
  12. The Museum reserves the right to delete inactive User Accounts, that is those Accounts where no one has logged in for at least 2 years.
  13. Information on the Ticketed Events, Activities and Products offered in the Online Store and Order fulfillment status can be requested on working days from 9:00 am to 5:00 pm at the following e-mail address: [email protected] (Ticketed activities or events) or [email protected] (Products), or at the phone number 22 77 88 000.
  14. The Museum reserves the right to change the dates and times of fulfillment of Orders and/or of contact with the Online Store, which will be announced on www.muzeumpilsudski.pl.
  15. In order to purchase anything in the Online Store, the Buyer must proceed with the following actions:
    1. Add Tickets for a selected event or/and Products to the Cart and specify their number(s);
    2. Select a method of delivery;
    3. Register his/her User Account or select the „buy without registering” option;
    4. Provide data required to place and fulfill the Order, that is the Buyer’s Data, or if a Product is bought – Delivery Data as well;
    5. If they want an invoice (entrepreneurs only), they have to select the „invoice” option and provide Billing Data;
    6. Accept the Regulations;
    7. Confirm the Order (select Tickets or/and Products, method of delivery, Order amount) by clicking “Buy and pay”;
    8. From the moment the Buyer adds the first item to his or her Cart, he or she has 30 minutes to complete his or her Order. If the Buyer does not accept their Order within that time frame by clicking „Buy and pay”, all the items added to the Cart shall be automatically removed and the whole procedure will have to be repeated;
    9. After having accepted his/her Order by clicking „Buy and pay” the Buyer will be automatically redirected to the online payment system and they will receive an e-mail (sent to the e-mail address provided in the Order placement process) confirming the creation of the Order with a link to his/her payment;
    10. As soon as the Order has been accepted with the „Buy and pay” button, 30 minutes given to the Buyer to pay for the Order in the online payment system start running (after the Buyer having been redirected from the Online Store or clicked on the link sent in the e-mail);
    11. If the Order is not paid within 30 minutes after having been accepted with the „Buy and pay” button, it will automatically be cancelled and the selected Tickets and/or Products will get back to the Online Store;
    12. Having correctly paid for the Order, the Buyer shall receive by e-mail the confirmation that the Museum has accepted his/her Order along with the attached sales document (e-receipt or invoice) in PDF format and, if a Ticket has been bought – an electronic ticket enclosed in PDF format. The confirmation e-mail is sent within 30 minutes following the registration of the respective payment by the Museum.
  16. If the Buyer downloads via the Online Store free Passes for free Events, as soon as the Order has been accepted with the „Buy and pay” button an e-mail will be sent to the e-mail address provided by the Buyer at the Order placement moment. The e-mail ill include the free Pass as an attachment (as a PDF e-Ticket).
  17. As soon as the Buyer receives his/her Ticket or free Pass, he/she should immediately check the following data: type of event, its date and time and, if any of the latter is incorrect, immediately report it to the Visitor Service Office.
  18. Should the Buyer find that he/she has not received within a designated time frame any e-mail including a sale document, paid Ticket or free Pass, or a link to the respective online event, he/she should check spams in the first place and other smart folders in the e-mail box designated during the purchase process. If no e-mail can be found in the aforementioned folders, the Buyer should immediately contact the Visitor Service Office: [email protected] (ticketed events and activities) or the Online Store: [email protected] (Products).
  19. By confirming the Order with the „Buy and pay” button (selection of Tickets and/or Products, method of delivery, Order amount), the Customer makes a statement of intent to enter into a sale agreement. The agreement is deemed executed when the Customer receives an e-mail confirming that the Museum has accepted his/her Order. Having executed the agreement, the Customer cannot change his/her Order.
  20. Product orders are fulfilled by the Online Store on working days between 9.00 am and 5.00 pm. Paid Orders are fulfilled (products are picked, packed and shipped) within 5 working days following the moment on which the Museum’s account is credited with the amount due.
  21. If the Order fulfillment deadline is postponed for unpredicted reasons, the Seller shall contact the Buyer and negotiate with him/her a realistic Order fulfillment deadline or withdraw from the Order and reimburse the Buyer for the costs borne by the latter.
  22. If it turns out impossible to fulfill the entire Order, the Online Store will immediately warn the Buyer about it, cancel the Order and return the amount paid within no more than 7 working hours following the moment on which the Museum’s account is credited with the amount due.
  23. Should it be impossible to fulfill a part of the Order, the Buyer shall be informed immediately about the status of his/her Order and shall decide on what to do with it. The Buyer has the following options to select from:
    1. Partial fulfillment of his/her Order including only the available Products and the proportionate reimbursement of the amount paid;
    2. Cancellation of the entire Order and reimbursement of the amount paid.
  24. The Online Store fulfills exclusively Orders for Products whose weight does not exceed 10 kg. Heavier Orders shall be deemed non-standard.
  25. A non-standard Order is, first and foremost, an order which exceeds 10 kg and includes a lot of Products, an order which requires a special package or an individual quote for delivery costs. Non-standard Orders are not processed via the Online Store. They can be placed directly on [email protected]. The Seller shall confirm whether it is possible to fulfill every such Order and determine the terms and date of the respective payment as well as delivery method and date.
  26. Non-standard Orders should be paid in a way and by the date fixed by the Visitor Service Office’s staff.
  27. If the Buyer buys in the Online Store products corresponding to a non-standard Order which cannot be fulfilled or delivered by the Seller, the Seller shall cancel the Order and reimburse the Buyer for all the costs the latter bore.
  28. Invoices, correcting invoices and online receipts (other than cash register receipts) which provide a proof of purchase in the Online Store shall be sent exclusively by e-mail to the Buyer’s e-mail address.
  29. If a request to issue an invoice is made later than at the moment of purchase, the Museum shall issue the respective invoice under the terms and on the date compliant with the legislation in force.
  30. It is the Buyer’s duty to check whether the Data in the invoice are correct. The Museum shall not be liable for any consequences of providing false or incorrect Data during the purchasing process.
  31. The Online Store shall not be liable for any blocking by mail server admins of messages sent to the e-mail address pointed out by the Buyer and for deleting and blocking of e-mails by software installed on the computer used by the Buyer.
  32. The Online Store shall not be liable for any Order processing errors or other operations of the Buyer resulting from erroneous or incomplete data provided by the latter.
  33. Agreements signed by the Online Store are developed in Polish language.
  34. Products presented on the Online Store’s web pages do not correspond to an offer within the meaning of the Civil Code.

  • § 4. Terms and conditions of booking and selling Tickets for the permanent exhibition, to the Milusin mansion and its historical garden and for paid and free in-person and online events

  1. Individual tickets are issued for individuals and organized tours including no more than 9 people and apply to visits and in-person and online events.
  2. Collective tickets are issued to organized tours including 10 and more people who visit the permanent exhibition and/or Milusin mansion along with its historical garden with and without a dedicated guide.
  3. Combined tickets are issued to individual visitors and organized tours of no more than 9 people. They include visiting the Milusin mansion and its historical garden on a „join a group” basis on a date and at the time specified in the respective Ticket as well as entrance to the permanent exhibition and individual visiting all day long within the exhibition’s opening hours.
  4. The combined promotional offer (permanent exhibition + Milusin mansion), that is ordering at the same time a guided tour of the permanent exhibition and the Milusin mansion with its historical garden allows visitors to buy their Tickets for a promotional price. The promotion is available only to those who contact the Visitor Service Office (unavailable in the Online Store and in the Ticket Office).
  5. Free Tickets (Passes) are issued for free events. One person can collect no more than two free Tickets (Passes) for free in-person events and one Pass for a free online event.
  6. It is possible to buy Tickets – if available – in the Ticket Office, Online Store or by booking them by e-mail in the Visitor Service Office. The Museum reserves the right to freely manage the availability of Tickets for specific events in different sales channels, that is in the Online Store, in the Ticket Office and e-mail booking system.
  7. The fact that there are no tickets online does not mean that they are unavailable in the Ticket Office.
  8. It is possible to buy Tickets or collect/download Passes for individual visits and in-person events (if available) at the latest 90 minutes before the respective visit/event. The Museum reserves the right to change the end date for distributing Tickets/Passes if the character of the respective event requires it.
  9. It is possible to buy Tickets or collect/download Passes for online events via the Online Store (if available) at the latest 24 hours before the beginning of the respective event. The Museum reserves the right to change the end date for distributing Tickets/Passes if the character of the respective event requires it.
  10. Tickets bought online must be paid as described in 3.
  11. Participants who book their Tickets by e-mail via the Visitor Service Office must pay for them by the dates designated by the Museum:
    1. Through the online payment system after having received a payment link to the e-mail address provided during the registration process or
    2. By bank transfer to the Museum’s bank account, provided that the Museum has confirmed such payment method.
  12. If no payment is made within the time frames referred to in items 10 and 11, the Order shall be cancelled and the Tickets will go back to the available pool.
  13. Each request to issue an invoice must be made before buying the Tickets in the Ticket Office or via the purchase form in the Online Store or before paying if the Tickets are booked by e-mail.
  14. If a request to issue an invoice is made later than at the moment of purchase, the Museum shall issue it on the terms and within the time frames compliant with the legislation in force.
  15. Invoices, correcting invoices and other sale documents are sent by e-mail to e-mail addresses provided during the booking process.
  16. Should there be no payment for services provided or if the payment is made after the payment date, the Museum shall charge statutory interest for payment delay.
  17. It is impossible to issue an invoice for a legal entity based on a cash register receipt without the entity’s NIP (tax identification number - TIN). The TIN must be provided before the sales transaction.
  18. It is the Buyer’s and/or booker’s duty to check the correctness of entered Data. The Museum shall not be liable for any consequences of the Buyer’s providing incorrect or false Buyer’s and or booker’s Data.
  19. The Reservation becomes confirmed as soon as the Museum is credited with the amount due by the required date and according to the required method.
  20. Within 30 minutes upon receipt of the amount due/registration of the payment or collection of free Tickets (Passes), the Selling System generates e-Tickets issued in PDF which are sent to e-mail addresses provided during the purchase or booking process. The same e-mail also includes a sales document in PDF, that is an e-receipt or invoice, except as referred in item 14.
  21. In case of online events, as soon as the Museum receives the amount due or once the Buyer collects/downloads free Tickets (Passes), we will send to the e-mail address provided during the purchase or booking process, another e-mail with an access link to the event and information on the required equipment, connection method and other materials required for the participant to attend the event. The e-mail message with the access link shall be sent at the latest 24 hours before the scheduled date thereof.
  22. If the Buyer has not received any e-mail with the Ticket they paid for and the respective sales document or free Pass, or an access link to the online event, he/she should first check spams and other smart folders in the e-mail box presented in the purchase or booking process. If you cannot find the respective e-mail in none of the aforementioned folders, you should immediately report it to the Visitor Service Office.
  23. Having received your Ticket or free Pass, you should immediately check whether the Ticket is correct in terms of the following data: type of event, its date and time. Should any of the aforementioned data be incorrect, you should immediately contact the Visitor Service Office.
  24. Tickets for visits in the Museum and in-person events should be presented to the Museum’s staff in its printed version or as e-Tickets on the screen of your mobile device (e.g. phone) before you start visiting the Museum or before you attend the event.

  • § 5. Terms and conditions of booking visits with a dedicated tour guide

  1. The service of visits with a dedicated tour guide is available for the permanent exhibition and/or Milusin mansion along with its historical garden. The service is not included in the price of the Ticket and does not have to be booked or paid.
  2. The tour guide service is not provided to groups of pre-schoolers or school children in grades 1-3. As for 4-6th graders, the service is provided exclusively by guides-educators. Pre-school and elementary school groups are recommended to visit the Museum within the framework of education activities offered by the Museum.
  3. A group of visitors guided by a tour guide cannot include more than 15 people. Groups composed of more people shall be divided into smaller groups.
  4. The Museum reserves the right to reduce the number of groups in case of epidemic risk, an epidemic or under other special circumstances. Current information on the acceptable numbers of people in groups can be found on the Museum’s website.
  5. Visitors can be guided around the permanent exhibition, Milusin mansion and historical garden exclusively by those guides who completed the guide training course organized by the Józef Piłsudski Museum in Sulejówek, obtained their diploma and hold a badge issued by the Museum.
  6. Any individual who guides a group of visitors without a badge issued by the Museum shall be told to leave the Museum.
  7. The tour guide service can be:
    1. Bought in the Online Store or ordered in the Visitor Service Office (e-mail address: [email protected]) (you can also contact our hot line - 22 77 88 000); the service will be provided on the following terms and conditions:
      1. The cost of the tour guide service is defined in the pricelist which can be found on the Museum’s website.
      2. The tour guide service can be ordered only if a tour guide is available, at the latest 14 days before the scheduled visit. The Museum makes it possible to order the service later than within the aforementioned time frame only if the Buyer writes to the following e-mail: [email protected], and if the Visitor Service Office confirms that a tour guide is available on the date selected by the Buyer and if the latter pays for the service in a way and by the date designated by the Museum.
      3. While guiding their groups, tour guides speak only in Polish. Tour guides speaking other languages may or may not be available.
      4. The amount due for the tour guide service must be paid online by the date fixed by the Museum as soon as you receive a link to the payment to the e-mail address provided in the Ordering process or in any other way specified by the Museum.
      5. Should a group come late for a guided visit ordered in the Museum, the visit:
        • will be shorter by the time of delay – for the permanent exhibition when the delay does not exceed 60 minutes, for the historical garden – when the delay does not exceed 30 minutes, for the Milusin mansion together with the historical garden – when the delay does not exceed 45 minutes (when visiting was scheduled for over one hour), ( when the delay does not exceed 15 minutes (when visiting was scheduled for up to one hour);
        • will be cancelled – for the permanent exhibition when the delay exceeds 60 minutes (the group can visit the permanent exhibition without a guide or with an audioguide if available), for the historical garden when the delay exceeds 30 minutes, for the Milusin mansion together with the historical garden – when the delay exceeds 45 minutes (when visiting was scheduled for one hour), when the delay exceeds 15 minutes (when visiting was scheduled for up to one hour).
      6. Should a tour guide booked via the Museum does not come at all or comes late (more than 15 minutes late), visitors can:
        • for the permanent exhibition – visit the exhibition on their own, using audioguides if there are enough of them and seek reimbursement of the tour guide cost (although it is not possible to have the costs of exhibition entrance tickets reimbursed) or give up on visiting and apply for reimbursement of the Tickets and tour guide cost;
        • for the Milusin mansion and its historical garden – apply for reimbursement of the Tickets and tour guide cost.
    2. ordered directly from certified guides whose list can be seen on the Museum’s website; that service is provided on the following terms and conditions:
      1. The cost of the tour guide service ordered directly from a certified guide is negotiated directly with that guide and the Museum does not decide on its amount in any way.
      2. In case of coming late for a visit ordered directly from a certified guide, it is the guide themselves who agrees on the time and course of the visit together with the Visitor Service Office’s staff.
      3. Groups composed of more than 5 people (guide not included) can be guided only with the so-called tourguide set, that is equipment for organized tour guiding. A certified tour guide can enter the Museum with his/her own equipment. The Museum provides a tourguide set if a booking was made in the Visitor Service Office and the cost referred to in the pricelist is paid for the entire group;
      4. Whenever a group including more than 5 people is guided, the guide or tour organizer shall inform the Visitor Service Office of their visit at least 3 working days before it, check the number of tourguide sets available in the museum, book and pay for the tourguide set (if used during the visit in the Museum).
      5. Each Group should book a date and time of their visit according to the schedule, buy the Tickets or collect free Tickets (Passes) as defined in the Regulations.
  8. It is forbidden to use hands free sets during guided tours around the permanent exhibition, the Milusin mansion, historical garden or temporary exhibitions.

  • § 6. Delivery costs, methods and dates

  1. Tickets and free Passes bought/collected/downloaded via the Online Store or from the Visitor Service Office are delivered exclusively as e-tickets by e-mail.
  2. Customers pay for deliveries of Products to the addresses provided by them. The costs of Product Deliveries are specified and automatically added to Orders during the process of shopping in the Online Store or in e-mails in case of non-standard Orders.
  3. Delivery costs can vary according to the delivery method selected by the Buyer.
  4. Delivery methods and costs can be found on the Museum’s website bilety.muzeumpilsudski.pl.
  5. The Seller can offer one or more delivery methods depending on the Product.
  6. The Seller does not accept Deliveries on a „cash on delivery” basis.
  7. The Delivery cost is defined for the entire Order which can include more than one Product. In case of more than one Order, the payment must be made for each Delivery separately.
  8. The Seller can deliver Products to Customers via courier companies.
  9. The Seller delivers Orders exclusively in Poland. Orders to be delivered abroad shall not be fulfilled. If an Order is placed which requires a Delivery outside of Poland, the Seller shall cancel the Order and return the money to the Buyer.
  10. The time in which the respective Order will be fulfilled by the Museum does not include the time of the Delivery of the Shipment to the Customer/Recipient by a courier company.
  11. If the Recipient checks the condition of the Shipment, define the nature of a possible damage of the Package at the courier’s presence, including development of the damage report, the Online Store will find it easier to examine a possible complaint.
  12. Should a Shipment return to the Seller (according to the regulations of the courier company) because the Recipient did not collect the Shipment or the Buyer provided false/incomplete Delivery Data, the Buyer will have to pay for the second attempt of delivery on the terms agreed upon with the Seller. If the Buyer does not pay for the second Delivery within 5 days upon the receipt of the link to payment or bank transfer data, the Order will be cancelled and the Seller reimburse the Buyer exclusively for the cost of the Products reduced by the cost of the first Delivery and cost of return to the Museum (according to the courier company’s pricelist).
  13. Failure to deliver a Shipment as a result of false or incomplete Delivery Data being provided by the Buyer does not provide grounds for any complaint or reimbursement of the Delivery costs.
  14. Whenever an Order is not picked up correctly by the Seller’s fault, the Seller shall collect the incorrect Product from the Buyer and send the right Product to them at its own expense.

  • § 7. Returns of Tickets and services connected with events and complaints

  1. No Customer / Entrepreneur acting as a Consumer who bought Tickets in the Online Store or by booking them by e-mail (the sales agreement signed remotely) is entitled to withdraw from their agreement under the terms defined in the Consumer Rights Act of 30 May 2014 – Journal of Laws from 2021, item 2105 (legal grounds: art. 38 item 12 hereof).
  2. The return of Tickets for individual visits, tourguide sets and Tickets for in-person and online events is possible no later than 3 days before the scheduled visit or event date specified in the respective Ticket. The amount paid is fully reimbursable. Tickets for individual visits and those for events bought less than 3 days before the visit or event date specified in the respective Ticket – cannot be returned and are not reimbursable.
  3. The return of Tickets is possible at the latest on the visit date by the time specified in the respective Ticket.
  4. It is possible to withdraw from the tour guide service bought via the Museum at the latest 5 days before the scheduled service provision date. The amount paid for the service is fully reimbursable. If you resign from the tour guide service later than 5 days before its scheduled date, you will not be entitled to the respective reimbursement.
  5. It is possible to resign from the entire combined promotional offer (permanent exhibition + mansion) only within the time frames referred to in items 3 and 4 above.
  6. It is possible to resign from the educational service no later than 5 days before its scheduled date. The amount paid for the service is fully reimbursable. Should you withdraw from the educational service less than 5 days before the scheduled date, the amount you paid for the service shall not be reimbursed.
  7. Returns and withdrawals should be communicated to the following e-mail address: [email protected]. An application for reimbursement of the amount paid should include at least the following information: number of the booking or Order, name of the event, date and time of the visit or service, number of Tickets returned, number of the Sales Document (receipt or invoice).
  8. As for free visits or in-person and online events, it is possible to return free-of-charge Passes until the beginning of the respective event.
  9. As for bank transfers or e-payments, returns shall be made to the account from where the payment was made, within 14 working days upon the acknowledgement of acceptance of the return or withdrawal report by the Visitor Service Office.
  10. If you bought a Ticket in the Ticket Office and want to return it, you should return your Ticket to the Ticket Office, within the time frames defined in item 2, 3, 4 and 6 above, and present the original Proof of purchase (in case of a selling transaction acknowledged by a cash register receipt).
  11. In justified cases the Museum reserves the right to change the booking forms and terms, and the right to cancel the respective event.
  12. Should the Museum cancel an event, all the payments made are fully reimbursable.
  13. If you buy or book Tickets both for visiting the Museum and for another event organized by the latter on the same date, you should take into account both the visit’s/event’s start and duration to avoid any collision of dates. Visits planned in a way favoring a collision of dates do not provide grounds for any complaint or reimbursement of amounts paid for the tickets or/and extra services.
  14. You cannot make a complaint or seek reimbursement of the amount paid for your visit and/or extra services if there is no audioguide or if your audioguide does not work.
  15. In justified cases the Museum reserves the right to cancel an ordered extra service (e.g. tour guide, educational activity). In such a case, the amount paid shall be fully reimbursable.
  16. Bad weather conditions during an outdoor event do not provide grounds for any complaint or reimbursement of the amount paid unless the event is cancelled by the Museum.
  17. Should the Museum cancel an event due to weather conditions which put the safety of visitors and/or exhibition in the mansion at risk (e.g. storm, too much mud, deep snow), the amount paid for visiting the Museum and/or extra services (e.g tour guide fee) shall be fully reimbursable.
  18. An outfit which is not suitable in specific weather conditions, in particular inappropriate footwear which makes it difficult to walk around the historical part of the museum complex, does not provide grounds for any complaint or reimbursement of the amount paid for visiting or/and extra services.
  19. Complaints on services provided by the Museum should be made in writing and served in person or sent to the Museum’s registered office or by e-mail to the following e-mail address: [email protected]. Complaints should be submitted within 14 days following the purchase or date of the event the complaint refers to. The Museum shall examine each complaint and reply within 14 days following the receipt of the complaint by the Visitor Service Office.

  • § 8. Complaints on Products

  1. The Seller’s liability toward the Buyer for a Product with a material or legal defect (statutory warranty) is defined under the applicable legal regulations, including the Civil Code.
  2. Products delivered by the Seller to the Buyer shall be free of any defects.
  3. Complaints on Products should be made in writing by serving them in person or sending to the Museum’s registered office or by e-mail to the following e-mail address: [email protected]. A complaint should include at least: number of the sales document (receipt or invoice), number of the Order (for Products bought online), e-mail address, information on the Product complained on and the description and occurrence date of the defect. While submitting their complaint, the Buyer can but does not have to use the complaint Form enclosed hereto as Annex no. 1.
  4. The Seller shall examine each and every complaint no later than within 14 days upon its receipt by the Museum. If the Seller does not respond to your complaint within that time frame, it means that the Seller deems your complaint grounded.
  5. Any Customer who makes a complaint on a Product shall have to deliver the defective Product to the Seller’s address, that is Aleja Piłsudskiego 29, 05-070 Sulejówek and enclose the Proof of purchase (the genuine receipt in case of a sales transaction with a cash register receipt). The Museum does not collect shipments on a „cash on delivery” basis.
  6. If the Seller agrees with the Customer’s complaint, it shall reimburse the Customer for sending the Product to the Museum (the cost borne by the Customer must be documented and should be adequate to the shipment’s content; an economy shipment is recommended). The amount shall be transferred to the bank account provided by the Customer. If the amount paid by the Customer to send the goods back to the Museum is not documented, the reimbursement will be made for the lowest possible cost of Delivery of goods offered by the public entity.
  7. Should a complaint be rejected, the Product shall be sent back to the Customer at the latter’s expense.
  8. If the complaint is considered to the Customer’s benefit, the Seller shall replace the Product under the complaint with a defectless one and send the latter to the Customer at its own expense. If it is impossible to fix the Product under complaint – and provided that the Customer requested such a fixing – the Seller shall fix the Product and send the Product to the Customer at the Seller’s own expense. If there is no possibility to fix or replace a Product, the Customer can withdraw from the Agreement and the Seller shall reimburse the Customer for the cost of purchase of the Product within 14 days upon the withdrawal from the Agreement by the Customer. The Customer who does not exercise its right to withdraw from the sales agreement can request the Seller to reduce the price of the Product.
  9. The Seller shall be exempted from the liability under the statutory warranty if the Customer knew about the Product’s defect when the sales agreement was being signed. The description of the each apparent defect of any Product shall be published on the Online Store’s website or pointed out at the moment of purchases made in the Museum Store.
  10. The Museum does not provide any guarantee for any Product.
  11. If the Customer being a Consumer/Entrepreneur acting as a Consumer requests replacement of a Product or removal of its defect or submitted a statement on price reduction to define the amount by which the Product’s price should be reduced, and the Seller has not replied within 14 days, it will be deemed that the Seller accepted the request.
  12. The Seller shall be held liable under the statutory warranty if a material defect is detected no later than two years following the release of the Product to the Customer. The possibility to raise claims for remedying of a defect or replacement of the Product with a defectless one is limited and expires a year after the detection of the defect, however, if the Consumer/Entrepreneur acting as a Consumer buys Products – the limitation period cannot expire before the expiry of the deadline referred to in the first sentence.

  • § 9. Returns and the right to withdraw from the Product sales agreement

  1. No Product bought in the Museum Store is returnable.
  2. A Buyer who buys his/her Product remotely (online or by e-mail via the Visitor Service Office) can withdraw from the Order if the Products ordered have not been sent for delivery purposes yet by calling the Museum’s phone number 22 77 88 000 or by writing e-mail to the following address: [email protected]. In such a case, the Buyer shall be entitled to the reimbursement of the entire paid amount. If the Products have already been shipped, the cost of Delivery shall be subtracted from the amount to be reimbursed to the Customer.
  3. The Consumer / Entrepreneur acting as a Consumer who signed a sales agreement remotely can within 14 days withdraw from it without any reasons provided and without bearing any costs, provided that the Consumer/Entrepreneur acting as a Consumer bears the costs of reimbursement of the Product to the Seller.
  4. To meet the time frame referred to in item 3 above it is enough for the Consumer/Entrepreneur acting as a Consumer to send an unambiguous statement on withdrawal from the agreement before its expiry. The statement on withdrawal from the sales agreement can be submitted by e-mail to the following address: [email protected]. It should include: the name and surname of the Consumer/Entrepreneur acting as a Consumer, number of the sales document (receipt or invoice), number of the Order, sales date, name and quantity of the Product returned, contact details (at least e-mail address). While exercising their withdrawal right, the Consumer/Entrepreneur acting as a Consumer can but does not have to use the withdrawal Form enclosed hereto as Annex no. 2.
  5. The time frame within which the sales agreement signed remotely can be terminated starts at the moment of service of the shipment to the Consumer/Entrepreneur acting as a Consumer/Recipient.
  6. As soon as the time frame referred to in item 3 above expires, the right to terminate the Agreement shall expire.
  7. In case of withdrawal from the sales agreement signed remotely the agreement shall be deemed unsigned.
  8. The Consumer/Entrepreneur acting as a Consumer shall immediately, yet no later than within 14 days following the day on which he/she terminated the sales agreement signed remotely, return the Product to the Seller at its own expense. To meet the time frame, it is enough to send the Product to the Seller before its expiry.
  9. Not later than within 14 days following the receipt of the Product, the Seller shall return to the Consumer/Entrepreneur acting as a Consumer all the payments made by the latter at the stage of the Product purchase (including the cost of the Product Delivery paid by the Buyer at the stage of Product purchase). The return shall be performed in the same way as the payment made for the Product. If the Consumer/Entrepreneur acting as a Consumer selects a different Product delivery method than the cheapest one offered by the Seller, the Seller shall reimburse the Consumer/Entrepreneur acting as a Consumer for the cost of Delivery corresponding to the lowest cost offered by the Seller for any method of delivery of that Product.
  10. The returned Product must be complete and unchanged. The Consumer shall be liable for any depreciation of the Product’s value as a result of using it in a way other than necessary for determination of the character, features and functioning of that Product.
  11. The Seller does not collect Shipments sent to it on a „cash on delivery” basis and shall not be liable for any costs associated with such Shipments.
  1. Pursuant to art. 38 of the Act of 30 May 2014 on the Consumer’s Rights  (Journal of Laws from 2021, item 2105), the right to withdraw from the agreement signed remotely is not vested in the Consumer/Entrepreneur acting as a Consumer in case of agreements referred to in the aforementioned provision – including agreements signed for audio or video recordings or computer software delivered in a sealed package if the package was opened after delivery.  

  • § 10. Personal data protection

Pursuant to art. 13 items 1  and 2 of the General Data Protection Regulation (GDPR) you are informed that:

  1. The controller of personal data processed in connection with the provision of the service is the Józef Piłsudski Museum in Sulejówek, address: Aleja Piłsudskiego 29, 05-070 Sulejówek;
  2. The controller appointed a Data Protection Officer whom you can contact in any matters connected with the processing of your personal data by e-mail: [email protected]
  3. Personal data shall be processed for the following purposes:
    1. Use of the Selling System by users, that is for the purposes of preparation and performance of any booking and/or sale, especially of any Tickets, Passes, tour guide services, Products,
    2. Booking and sale of Tickets and Products in the Ticket Office and via the Visitor Service Office, that is of preparation and performance of any booking and/or sale, especially of any Tickets, Passes, tour guide services, Products,
    3. Sending of information on educational activities, newsletters, marketing and commercial content,
    4. Complaint processing procedure,
    5. Return procedure,
    6. Raising possible claims;
    7. Maintaining accounts and tax clearance.
  4. Personal data shall be processed pursuant to:
    1. 6 item 1 character a) GDPR – consent of the data subject;
    2. art. 6 item 1 character b) – processing is necessary for the purposes of performing the agreement;
    3. 6 item 1 character c ) – processing is necessary for the purposes of fulfilling the controller’s legal obligation;
    4. 6 item 1 character f) – processing is necessary for purposes related to legitimate interests pursued by the controller.
  5. Personal data can be shared with other entitled entities under the legal regulation in force and with entities with which the controller signed any contract for provision of services to the controller (e.g. law firm, software provider, external auditor, personal data protection contractor);
  6. The controller shall not transfer personal data to any third country or international organization;
  7. Personal data copies are stored at the controller’s registered office;
  8. Personal data shall be processed throughout the entire service provision period and then for the limitation periods referred to in the legal regulations in force or for the time required under the legislation in force. Every subsequent data storage time can be extended if the processing is necessary for a purposeful raising of any claim or defense against such a claim raised by any third party, which corresponds to the Controller’s legitimate interest. Data processed for the accounting and tax clearance purposes are processed for 5 years following the end of the calendar year when the tax duty emerged. Personal data collected upon the consent of a data subject – until the consent is withdrawn;
  9. Service users have the right of access to their data, to rectify them or limit their processing, as well as the right to object to the processing, data portability, right to withdraw their consent and to lodge a complaint to the supervisory authority;
  10. Providing your personal data is voluntary, however it is necessary for the provision of services by the Museum. If you refuse to provide your personal data, the service will not be provided;
  11. The Controller does not make automated decisions on the grounds of personal data.

  • § 11. Final provisions

  1. These Regulations can be found on the Museum’s website: muzeumpilsudski.pl/zaplanuj-wizyte.
  2. The Museum shall not be liable for any incidents resulting from incompliance with these Regulations.
  3. Should specific regulations apply to an event or a group of events, their provisions shall prevail over these Regulations and the Regulations of participation in in-person and online events organized by the Józef Piłsudski Museum in Sulejówek.
  4. The Museum reserves the right to change these Regulations. Any changes hereto enter in force on the date fixed by the Museum. Orders placed prior to entry in force hereof shall be fulfilled under the regulations applicable on their placement dates.
  5. These Regulations become effective on 09 October 2023.

 

Annexes:

  1. Complaint form
  2. Agreement termination form