Regulations of booking and sale of services offered by the Józef Piłsudski Museum in Sulejówek

I. Definitions

Seller/Museum — Józef Piłsudski Museum in Sulejówek, with its registered office in Sulejówek, Aleja Piłsudskiego 29, 05-070 Sulejówek, NIP [Tax ID No.]: ‪‪‪‪8222284551, REGON [Business Register No.]: 141773282, entered into the Register of Cultural Institutions kept by the Minister of Culture and National Heritage under the following number: 80/2008;
Sulejówek Complex — a complex comprising the main building, the historic garden with the "Milusin" manor house and the "Drewniak" house and the Bzów Villa;
Branch Office — a division of the Museum located in Łódź (91-417), at ul. Wschodnia 19, operating under the name: "BIBUŁA" – TAJNA DRUKARNIA Józefa i Marii Piłsudskich;
Ticket — a document available for a fee, which entitles the holder to use the Museum's paid Ticketed Offer;
Special Ticket — a document made available free of charge in special situations, entitling the holder to use the Museum's paid Ticketed Offer, e.g. for a caretaker of a disabled person (free ticket), for children under 7 years of age (control ticket);
Buyer Data — Buyer data necessary to complete the purchase process: mandatory data: first and last name, e-mail address; optional data: phone;
Delivery Data — contact details necessary for the delivery of the ordered Products: first and last name or company name, street, house number, flat number, postal code, city/town, country, Recipient's e-mail address, Recipient's phone;
Invoice Data — first and last name, or/and company name or other data identifying the Buyer, NIP [Tax ID No.], REGON [Business Register No.], Buyer's address (street, building number, flat number, postal code, city/town, country);
Business Day — any day from Monday to Friday, excluding public holidays;
Delivery — a transport service provided by a courier company, including the costs listed in the delivery price list available at bilety.muzeumpilsudski.pl;
Proof of Purchase/Sales Document — a fiscal receipt, online receipt, invoice;
Ticket Offices — places of on-site sales of Tickets and Products and issuing of Entrances Passes/Special Tickets. The Sulejówek Complex ticket office is located in the lobby of the main building of the Museum. At the Branch Office, it is located on the ground floor of the Branch Office building and is accessible via the entrance from Wschodnia Street. The current opening days and hours of the ticket offices are published on the Museum's website. The ticket offices are closed:
1. at the Sulejówek Complex: one hour before the closing of the permanent exhibition or at the start of another ticketed on-site event if the event starts later;
2. at the Branch Office in Łódź: 30 minutes before the closing of the permanent exhibition or at the start of another ticketed on-site event if the event starts later;
  The ticket offices accept cash payment in Polish złoty (PLN) as well as card payments. Information about the types of cards accepted is available at the ticket offices and on the Museum website;
Consumer — a natural person making a purchase at the Seller, with such purchase not being directly connected with that person's economic or professional activity;
Entrepreneur with Consumer Rights — a natural person concluding a Sale Agreement with the Seller, with such Agreement being directly related to their business activity, insofar as the content of the Agreement indicates that it is not of a professional nature for them, resulting in particular from the scope of their business activity disclosed under the provisions on the Central Registration and Information on Business.
User Account — a sales system account where User Data is stored, enabling Online Store Users to make quicker purchases, view their Order history, and manage their Invoice Data, among other things;
Shopping Cart — a virtual feature that allows Users to temporarily store selected Products, Tickets, Special Tickets or Entrances in a dedicated section to make a purchase;
Buyer — (1) a natural person; (2) a legal person; or (3) an organisational unit without legal personality that has concluded or intends to conclude a Sale Agreement with the Seller via the Online Store, at the Museum Shop or by e-mail, who may also be a User;
Logging In — entering the data (login and password) set during Account Registration to gain access to the functions offered by the User Account;
Shipment Recipient — a person indicated as the addressee of the Shipment;
Ticketed Offer — visits to exhibitions and all on-site and online events organised by the Museum and requiring a Ticket, Special Ticket or Entrance Pass;
Product — a movable item (merchandise) available in the Online Store or in the Museum Shop or at the Ticket Offices, which is the subject of a Sale Agreement between the Buyer and the Seller;
Shipment — products completed and packed in accordance with the Order placed by the Buyer, forwarded for Delivery;
Terms and Conditions — the Terms and Conditions of Booking and Sales of the Józef Piłsudski Museum in Sulejówek
Account Registration — a one-time action consisting of creating a User Account by entering the necessary data and setting up a login and password;
Online Store — an online store operated by the Museum, available at bilety.muzeumpilsudski.pl, which sells Tickets, Vouchers and Products and distributes Entrance Passes and Special Tickets via the internet, enabling shopping/distribution 24 hours a day, 7 days a week;
Museum Shop — an on-site shop run by the Museum on its premises (Al. Józefa Piłsudskiego 29 in Sulejówek, main building), which sells Products;
User — a person who has Registered an account with the Online Store; they may simultaneously be a Buyer;
Entrance Pass — document entitling the holder to use the Museum's free Ticketed Offer;
Voucher — a one-time voucher with a specified value, applicable VAT rate and expiry date, in electronic or paper form. It is an open (gift) ticket without a specific date of visit or event at the time of purchase. It can be redeemed for an equivalent Ticket, Special Ticket or Entrance Pass.
Order — a declaration of intent marked with an individual number, submitted by the Buyer via the Online Store or to the Visitor Services Department staff and leading to the conclusion of a Ticket or Product sale agreement with the Seller or the issue of an Entrance Pass or Special Ticket.

II. General provisions

These Terms and Conditions specify the principles of booking Tickets, Special Tickets or Entrance Passes and of selling Products or Tickets offered by the Museum, as well as the complaint procedure.
The part of the Terms and Conditions on electronic services provided via the Online Store has been issued pursuant to Article 8(1) of the Act of 18 July 2002 on the provision of electronic services and the Act of 30 May 2014 on consumer rights.
These Terms and Conditions are made available free of charge at https://bilety.muzeumpilsudski.pl/index/regulamin-rezerwacji-oraz-sprzedazy-oferty-muzeum-jozefa- pilsudskiego-w-sulejowku.html, in a form that enables its downloading, reproduction, recording of its content in the Buyer's ICT system and printing. Anyone may familiarise themselves with the content of these Terms and Conditions.
The rules of visiting and participating in on-site and online events organised by the Museum are defined in the Terms and Conditions of Visiting and Participating in On-Site and Online Events Organised by the Józef Piłsudski Museum in Sulejówek (hereinafter: "Terms and Conditions of Visiting").
Information about the Museum's offer:
1. Permanent exhibition — an exhibition devoted to the life and activity of Józef Piłsudski, located in the main building of the Sulejówek Complex;
2. "Milusin" Manor House — the historic family home of Józef Piłsudski at the Sulejówek Complex;
3. Historic Garden — a garden at the Sulejówek Complex, which includes the "Milusin" Manor House and the "Drewniak" House, preserved in the style of a garden from the times of Józef Piłsudski. The "Drewniak" is not open to Visitors.
4. Bzów Villa — a venue for temporary exhibitions and activities aimed at the Sulejówek local community;
5. "Fighting by the Word" exhibition — a permanent exhibition presented at the Branch Office in Łódź;
6. On-site events — events held by the Museum in the Sulejówek Complex and at the Branch Office in Łódź;
7. Online events — events held by the Museum online, including through web-based communication platforms, videoconferencing platforms, social media and others;
8. Educational offer — activities designed for groups of pre-school and school children. Details of the current educational offer can be found on the Museum's website;
9. Temporary Exhibitions — the Museum's own exhibitions or third-party exhibitions held at the Sulejówek Complex or at the Branch Office in Łódź (indoors or outdoors), which are limited in time;
10. Product Offer — the range of goods offered for sale, particularly the publications and museum souvenirs sold at the Museum Shop, via the Online Store and at the Ticket Offices. The Product Offer available via the Online Store and at the Museum Shop and Ticket Offices may vary in terms of range and prices. The prices of the Products offered are gross retail prices in Polish złoty (PLN) and include taxes.

Admission to the main building of the Sulejówek Complex is free of charge and does not require a Ticket/Special Ticket/Entrance Pass. Admission to the Permanent Exhibition, the "Milusin" Manor House and the Historic Garden, as well as to the "Fighting by the Word" exhibition, is subject to a fee and requires a Ticket/Special Ticket, except on Wednesdays when admission requires only an Entrance Pass (subject to Chapter II(8)). On-site and online events may be either subject to a fee or free of charge. Information on payment for specific events can be found on the Museum's website.
Temporary exhibitions may be ticketed or non-ticketed, paid or free. Information on the formula of access, ways of visiting and payment for specific temporary exhibitions can be found on the Museum's website.
The Sulejówek Complex and the Branch Office may be visited for free on Wednesdays. This applies to the Permanent Exhibition and the "Milusin" Manor House together with the Historic Garden, as well as to the "Fighting by the Word" exhibition. The no-fee policy does not apply to additional services, such as guide services, which are paid as per the current price list.
Visitors with discount tickets may only be admitted to tours or events upon presentation of a valid document certifying their eligibility for the discount.
Discount tickets for holders of the Large Family Card can only be purchased at the Ticket Offices.
Children up to the age of 7 are exempt from the fee for visiting the Permanent Exhibition, the "Milusin" Manor House together with the Historic Garden and the "Fighting by the Word" Exhibition. Entrance requires a free special (control) ticket to be obtained in advance from the Ticket Office or the Online Store. The above exemption does not apply to "join a group" guided tours of the Permanent Exhibition or other paid events.
Tickets may be purchased — subject to availability — at the Ticket Office, via the Online Store or by e-mail booking through the Visitor Services Department. The Museum reserves the right to freely manage the availability of Tickets for individual events through various sales channels. The unavailability of Tickets in one sales channel is not equivalent to the complete unavailability of Tickets.
Free events require Visitors to obtain Entrance Passes. One person may receive no more than two Entrance Passes for a free on-site event and one Entrance Pass for a free online event.
Terms and Conditions, detailed information on events, the Tickets and services price list (in PLN) together with entitlements to discounts, days and opening hours of the Sulejówek Complex and the Branch Office in Łódź, information for persons with disabilities and additional information for Visitors are available on the Museum website at www.muzeumpilsudski.pl, at the Ticket Offices or by phone at 22 77 88 000.
The Visitor Services Department is open on business days, Monday to Friday, from 9:00 a.m. to 5:00 p.m.; phone: 22 77 88 000; e-mail: [email protected].
The Museum Shop is open during the opening hours of the Sulejówek Complex; phone: 22 778 80 07, e-mail: [email protected].
In justified cases, the Museum reserves the right to change the form and rules of booking and sales described in the following sections, as well as the right to cancel an event.

III. The rules of purchasing Tickets, Vouchers and Products, as well as obtaining Entrance Passes/Special Tickets via the Online Store

a. Common provisions

Purchasing a Ticket, a Voucher, a Product, ordering an Entrance Pass/Special Ticket or using other services via the Online Store is tantamount to accepting these Terms and Conditions and concluding an agreement for electronic provision of services.
The internet payment system is operated by PayU S.A. according to the principles specified in that entity's terms and conditions of service.
The Museum reserves the right to unilaterally decide on the Online Store's content and offer, as well as to change and modify the Online Store with no prior notice to Buyers and Users, and to suspend the operations of the Online Store.
Using the Online Store, particularly to browse the Product Offer, requires a device with internet access and an installed web browser (e.g. Microsoft Edge, Mozilla Firefox, Google Chrome, Opera) as well as an e-mail account with an active e-mail address.
The Museum is not liable for errors in the display and operation of the Online Store resulting from problems or technical deficiencies for reasons beyond the Museum's control or for reasons attributable to the Buyer or User (e.g. unstable internet connection, interruptions at ICT service providers, use of outdated software or internet browser by the Buyer or User).
The Museum does not guarantee that the use of the Online Store will be without errors, defects or interruptions.
The Online Store allows the Buyer to purchase Tickets, Vouchers and Products, as well as to obtain Entrance Passes/Special Tickets for free events.
Ticket, Voucher or Product purchases and Entrance Pass or Special Ticket collection via the Online Store can be made as follows:
1. without User Account Registration — each purchase will require Buyer Data/Delivery Data/Invoicing Data to be inputted separately;
2. with User Account Registration, which is a free service.
User Account Registration consists of a one-time input of Buyer Data necessary to make purchases via the Online Store. After logging into the User Account, the data entered will be saved; this will make subsequent purchases quicker, as the required fields in the relevant forms will be populated automatically. Users may also save the Delivery Data and Invoice Data in their Accounts, manage it freely and view the history of Orders.
After registering an account, the user will receive an e-mail confirming the creation of the User Account.
Users may change their passwords independently and repeatedly, and recover them if they have forgotten or lost them.
Users may request the Museum to delete their User Accounts at any time.
The Museum reserves the right to delete inactive User Accounts, i.e. Accounts that have not been logged into for at least 2 years.
Information about the Ticketed Offer and the Product Offer available via the Online Store as well as on Order status can be obtained on working days between 9:00 a.m. and 5:00 p.m. at [email protected] (Ticketed Offer) or [email protected] (Product Offer), or by phone at 22 77 88 000.
The Museum reserves the right to change the days and hours of Order processing or contact with the Online Store, which will be announced on the Museum's website at www.muzeumpilsudski.pl.
Agreements concluded through the Online Store are executed in Polish and governed by Polish law.
The Museum is not liable for mail server administrators blocking messages sent to the e-mail address provided by the Buyer, or for the deletion or blocking of e-mail messages by software installed on the computer used by the Buyer.

b. Purchasing Tickets and obtaining Entrance Passes/Special Tickets

The following Ticket categories are distinguished for the purposes of this part of the Terms and Conditions:
1. Individual Tickets: valid for individual visitors and organised groups of up to 9 people, applicable to tours and paid on-site and online events;
2. Group Tickets: valid for organised groups of 10 or more persons, applicable to self-guided tours of the permanent exhibition and the "Fighting by the Word" exhibition, as well as exclusive guided tours of the permanent exhibition, the "Milusin" Manor House with its Historic Garden and the "Fighting by the Word" exhibition.
3. Combined Tickets: valid for individual visitors and organised groups of up to 9 people. They apply to "join a group" guided tours of the "Milusin" Manor House and its Historic Garden, as per the date and time indicated on the Ticket, as well as entry and a self-guided tour of the permanent exhibition at any time during exhibition opening hours.
Tickets may be purchased and Entrance Passes/Special Tickets obtained via the Online Store (subject to availability) as follows:
1. for self-guided tours and on-site events — no later than 90 minutes before the start;
2. for online events — no later than 24 hours before the start.

The Museum reserves the right to change the closing date for the distribution of Tickets/Entrance Passes/Special Tickets if the nature of the event requires it.

To conclude a Ticket sale agreement via the Online Store, the Buyer must place an Order. To place an Order, the Buyer must proceed as follows:
1. add Tickets for the selected exhibition or event to the Shopping Cart and indicate their number;
2. register a User Account or choose the option to purchase without registration;
3. provide the data necessary to place and process the Order, i.e. Buyer Data;
4. if they need to receive an invoice for the purchase (always applicable to business entities), select the invoice option and provide the Invoice Data;
5. accept the Terms and Conditions;
6. confirm the Order (Ticket selection, total Order value) with the "Buy and Pay" button; the Buyer must finalise the Order within 30 minutes from adding the first item to the Shopping Cart. If the Buyer does not accept the Order by clicking the "Buy and Pay" button before this time expires, all items added to the Basket will be automatically removed and the purchase process will have to be repeated.
7. upon acceptance of the Order with the "Buy and Pay" button, the Buyer is automatically redirected to the web-based payment system and a message is sent (to the e-mail address provided during Order placement) with a notification about the creation of the Order and a payment link redirecting to the web-based payment system. The Buyer has 30 minutes from the acceptance of the Order with the "Buy and Pay" button to pay for the Order via the online payment system; failure to pay within this period will result in automatic cancellation of the Order;
8. once the Order has been successfully paid for, the Buyer receives an e-mail confirming that the Order has been accepted by the Museum, with the relevant Sales Document and the Ticket attached as PDF files. The confirmation e-mail is sent within 30 minutes of the payment being registered by the Museum.

Confirmation of the Order by the Buyer with the "Buy and Pay" button constitutes a declaration of intent to conclude a Ticket sale agreement. The agreement is deemed concluded when the payment is received in full by the Museum. Once the sale agreement has been concluded, the Buyer cannot make any changes to the Order.
The procedure for obtaining Entrance Passes/Special Tickets via the Online Store is similar to that described in section 3 above, except that a message with the Entrance Pass/Special Tickets attached as a PDF file is sent to the e-mail address provided during Order placement immediately after accepting the Order by clicking the "Buy and Pay" button.
For online events, once payment has been received or Entrance Pass obtained, an additional message containing an access link to the event and organisational information on the required equipment, method of connection and additional materials required to attend will be sent to the e-mail address provided during the Ordering process.
Upon receipt of the Ticket or Entrance Pass/Special Ticket, Buyers must immediately verify that it is correct and compliant with the Order in terms of the type of event and its date and time, and immediately contact the Visitor Services Department in the event of any discrepancies in this regard.
If no message containing the Sales Document and Ticket or Entrance Pass/Special Ticket or link to access the online event is received within the specified time, Buyers should first check the SPAM folder and other smart folders in the e-mail inbox specified when placing the Order. If the relevant message is not found in any of the folders listed, please contact the Visitor Services Department immediately at [email protected].
If the need to issue an invoice is reported after the Order has been placed, the Museum may issue an invoice in accordance with the rules and deadlines specified in the applicable laws.

c. Purchase of Vouchers

The following Voucher categories are distinguished for the purposes of this part of the Terms and Conditions:
1. Sulejówek Vouchers: can be redeemed for a Ticket equivalent to the given Voucher, at a price no higher than the value of the Voucher and in accordance with the expiry date specified for the given Voucher; they are valid for self-guided tours of the "For the Polish Commonwealth. Józef Piłsudski 1867-1935" permanent exhibition or guided tours of the Manor House — "At Piłsudskis' in Milusin" — at the Sulejówek Complex;
2. Combined Sulejówek Vouchers: can be redeemed for a Combined Ticket equivalent to the given Voucher, at a price no higher than the value of the Voucher and in accordance with the expiry date specified for the given Voucher; they are valid for guided tours of the Manor House — "At Piłsudskis' in Milusin" — and self-guided tours of the "For the Polish Commonwealth. Józef Piłsudski 1867-1935" permanent exhibition at the Sulejówek Complex on the same day.
3. Łódź Vouchers: can be redeemed for a Ticket equivalent to the given Voucher, at a price no higher than the value of the Voucher and in accordance with the expiry date specified for the given Voucher; they are valid for self-guided tours of the "Fighting by the Word" permanent exhibition at the Branch Office in Łódź.
Vouchers for the Sulejówek Complex are valid only for a visit to the Sulejówek Complex, and Vouchers for the Branch Office in Łódź are valid only for a visit to the Branch Office.
Detailed information on the scope of validity and the expiry date of the Vouchers is provided in the description of the Voucher when purchased via the Online Store or communicated when purchased at Ticket Offices at the Sulejówek Complex or Branch Office.
Purchase of Vouchers via the Online Store is subject to availability. The Museum reserves the right to change the types and values of Vouchers offered and to manage their availability at its own discretion.
To conclude a Voucher sale agreement via the Online Store, the Buyer must place an Order. To place an Order, the Buyer must proceed as follows:
1. select the "Vouchers" tab in the top menu at bilety.muzeumpilsudski.pl;
2. add the selected types of Vouchers to the Shopping Cart, indicate their number and proceed to the next step by clicking "Next";
3. follow steps b) to g) of Chapter III(b)(3) of these Terms and Conditions.
4. once the Order has been successfully paid for, the Buyer receives an e-mail confirming that the Order has been accepted by the Museum, with the relevant Sales Document and the Voucher attached as PDF files. The confirmation e-mail is sent within 30 minutes of the payment being registered by the Museum.
Confirmation of the Order by the Buyer with the "Buy and Pay" button constitutes a declaration of intent to conclude a Voucher sale agreement. The agreement is deemed concluded when the payment is received in full by the Museum. Once the sale agreement has been concluded, the Buyer cannot make any changes to the Order.
Upon receipt of the Voucher, Buyers must immediately verify that it is correct and compliant with the Order and immediately contact the Visitor Services Department in the event of any discrepancies in this regard.
If no message containing the Sales Document and Voucher is received within the specified time, Buyers should first check the SPAM folder and other smart folders in the e-mail inbox specified when placing the Order. If the relevant message is not found in any of the folders listed, please contact the Visitor Services Department immediately at [email protected].
A sales document is issued when the Voucher is sold.
If the need to issue an invoice is reported after the Order has been placed, the Museum may issue an invoice in accordance with the rules and deadlines specified in the applicable laws.

d. Purchase of Products

To conclude a Product sale agreement via the Online Store, the Buyer must place an Order. To place an Order, the Buyer must proceed as follows:
1. add the selected Products to the Shopping Cart and indicate their number;
2. select the delivery method;
3. register a User Account or choose the option to purchase without registration;
4. provide the data necessary to place and process the Order, i.e. Buyer Data and Delivery Data;
5. if they need to receive an invoice for the purchase (always applicable to business entities), select the invoice option and provide the Invoice Data;
6. accept the Terms and Conditions;
7. confirm the Order (Product selection, delivery method, total Order value) with the "Buy and Pay" button; the Buyer must finalise the Order within 30 minutes from adding the first item to the Shopping Cart. If the Buyer does not accept the Order by clicking the "Buy and Pay" button before this time expires, all items added to the Basket will be automatically removed and the purchase process will have to be repeated.
8. upon acceptance of the Order with the "Buy and Pay" button, the Buyer is automatically redirected to the web-based payment system and a message is sent (to the e-mail address provided during Order placement) with a notification about the creation of the Order and a payment link redirecting to the web-based payment system. The Buyer has 30 minutes from the acceptance of the Order with the "Buy and Pay" button to pay for the Order via the online payment system; failure to pay within this period will result in automatic cancellation of the Order;
9. once the Order has been successfully paid for, the Buyer receives an e-mail confirming that the Order has been accepted by the Museum, with the relevant Sales Document attached as a PDF file. The confirmation e-mail is sent within 30 minutes of the payment being registered by the Museum.
Confirmation of the Order by the Buyer with the "Buy and Pay" button constitutes a declaration of intent to conclude a Product sale agreement. The agreement is deemed concluded when the payment is received in full by the Museum. Once the sale agreement has been concluded, the Buyer cannot make any changes to the Order.
If no message containing the Sales Document is received within the specified time, Buyers should first check the SPAM folder and other smart folders in the e-mail inbox specified when placing the Order. If the relevant message is not found in any of the folders listed, please contact the Online Store immediately at [email protected].
Product Orders are processed by the Online Store on working days between 9:00 a.m. and 5:00 p.m. Paid Product Orders are processed (i.e. completed, packaged and shipped) within 5 working days of the full amount being credited to the Museum's bank account.
If the deadline for Order completion is extended for unforeseen reasons, the Seller will contact the Buyer and agree upon a realistic Order completion deadline on a case-by-case basis or cancel the Order and refund the payment in full.
If it is impossible to fulfil the entire Order, the Seller will immediately notify the Buyer, cancel the Order and refund the payment made in full within 7 working days of the funds being credited to the Museum's bank account.
In the event that part of the Order cannot be fulfilled, the Buyer will be immediately informed of the status of the Order and will decide how to fulfil it. The Buyer has the following options:
1. partial fulfilment of the Order consisting only of available Products and a corresponding partial refund of the payment made;
2. cancellation of the entire Order and refund of the entire payment made.
The Online Store will only process Product Orders weighing up to 10 kg. Orders above this weight will be categorised as Non-standard Orders, which are subject to the rules described in sections 9–11 below.
A Non-standard Order is an oversized order which weighs more than 10 kg, includes a large number of Products that require special packaging or requires a separate quote for delivery costs due to its size. Non-standard Orders are not handled through the Online Store. They can only be submitted directly at [email protected]. The Seller will specify whether such Orders can be processed on a case-by-case basis and determine the terms and conditions of payment, as well as the method and date of delivery.
Non-standard Orders must be paid for in the manner and by the deadline specified by the Visitor Services Department.
If the Buyer makes a purchase classified as a Non-standard Order via the Online Store, the Seller will cancel the Order and refund the Buyer the payment made in full.
Sales documents confirming the purchase of Products via the Online Store are sent only electronically to the Buyer's e-mail address.
If the need to issue an invoice is reported after the Order has been placed, the Museum may issue an invoice in accordance with the rules and deadlines specified in the applicable laws.
It is the Buyer's responsibility to check the correctness of data entered when placing an Order.
Products presented on the Online Store pages do not constitute an offer within the meaning of the Civil Code.
If a temporary Product price reduction is applied, the Seller will display both the previous and new Product prices in a manner that is visible and understandable to the Buyer, as well as information about the lowest price of that Product in the last 30 days prior to the reduction.

IV. The rules of purchasing Tickets, Vouchers and Products, as well as obtaining Entrance Passes/Special Tickets, via e-mail messages to the Visitor Services Department

The Seller allows Buyers to take the following actions by e-mailing the Visitor Services Department:
1. purchasing all categories of Tickets (individual, group, combined);
2. purchasing a combined promotional offer of the Museum for the permanent exhibition and the "Milusin" Manor House, i.e. ordering — for a group of at least 10 people — a visit to the permanent exhibition and the "Milusin" Manor House with the Historic Garden, including the exclusive guided tour service, at a promotional price (offer available only through this sales channel);
3. obtaining Entrance Passes/Special Tickets;
4. purchasing Vouchers;
5. purchasing Products.
Purchasing Tickets, a combined promotional offer, Vouchers or Products through this sales channel involves placing the Order directly with the Visitor Services Department by an e-mail message, which should include at least the following:
1. the indication of the exhibition that the Buyer wishes to visit, along with the planned date and time of the visit, or of the relevant event,
2. the type and number of Tickets or the number of Entrance Passes/Special Tickets or the type and number of Vouchers,
3. requests for any additional services, e.g. a guide service.
The Order referred to in section 2 above must be paid by the specific deadline indicated by the Visitor Services Department:
1. through the online payment system, after receiving a payment link to the e-mail address provided when placing the Order, or
2. by bank transfer to the Museum's bank account number, after the Museum has confirmed such possibility in advance.
Failure to pay by the deadline indicated in item 3 will result in automatic cancellation of the Order.
An order is confirmed once the Museum receives payment by the deadline and in the specified form.
If an invoice is required, the Visitor Services Department must be notified of this in the initial e-mail before payment is made.
If the need to issue an invoice is reported later, the Museum may issue an invoice in accordance with the rules and deadlines specified in the applicable laws.
Sales documents documenting a purchase through this channel are sent only electronically to the Buyer's e-mail address indicated in the e-mail message.
No invoice may be issued to a business entity for a fiscal receipt that does not include that entity's NIP (tax identification number). The NIP (tax identification number) must be provided before the sale is made.
When purchasing Tickets, combined promotional offers or Vouchers, these will be generated within 30 minutes of receiving/registering the payment by the Museum. The Visitor Services Department will then send them as PDF files to the email address provided during the purchase process. The same message will also include a PDF Sales Document, subject to section 6.
When purchasing Products, the rules and definitions described in Chapter III(c)(2)–(10) of these Terms and Conditions apply accordingly to Order fulfilment, except that the e-mail message sent to the Visitor Services Department must contain information about the type and number of Products ordered.
When obtaining Entrance Passes through this sales channel, the procedure is similar to that described in section 2 above, except that the Order is confirmed immediately after its acceptance by the Visitor Services Department. The confirmation is then sent within 30 minutes of Order placement to the e-mail address provided when placing the Order and contains the Entrance Pass attached as a PDF file.
For online events, once payment has been received or Entrance Pass obtained, an additional message containing an access link to the event and organisational information on the required equipment, method of connection and additional materials required to attend will be sent to the e-mail address provided during the Ordering process.
Upon receipt of the Ticket, Entrance Pass/Special Ticket or Voucher, Buyers must immediately verify that it is correct and compliant with the Order in terms of the type of event and its date and time, and immediately contact the Visitor Services Department in the event of any discrepancies in this regard.
If no e-mail message containing the Ticket or Voucher and the Sales Document or the Entrance Pass/Special Ticket or link to access the online event is received within the specified time, Buyers should first check the SPAM folder and other smart folders in the e-mail inbox specified when placing the Order or booking. If the relevant message is not found in any of the folders listed, please contact the Visitor Services Department immediately.

V. The rules of purchasing Tickets, Vouchers and Products, as well as obtaining Entrance Passes/Special Tickets, at the Ticket Offices and the Museum Shop

The Seller allows Buyers to take the following actions at the Ticket Offices:
1. purchasing all categories of Tickets (individual, group, combined);
2. obtaining Entrance Passes/Special Tickets;
3. purchasing Vouchers.
The Seller makes it possible to purchase Products at the Museum Shop.
The Buyer selects a Ticket, an Entrance Pass/Special Ticket or a Voucher from the available offer directly at the Ticket Office and immediately makes a cash or cashless payment. Information on the availability of Tickets, Entrance Passes/Special Tickets or Vouchers is provided by Museum staff at the Ticket Office.
When purchasing Products, the Buyer selects the Products from the available range at the Museum Shop and immediately makes a cash or cashless payment.
If an invoice is required, the staff must be informed of this before payment is made.
Sales receipts documenting a purchase through this channel are forwarded in paper form immediately after the sale.
No invoice may be issued to a business entity for a fiscal receipt that does not include that entity's NIP (tax identification number). The NIP (tax identification number) must be provided before the sale is made.
If Entrance Passes/Special Tickets are obtained via this sales channel, the procedure for obtaining them is similar to that described in section 3 above, except that the Entrance Passes/Special Tickets are issued without payment.
Upon receipt of the Ticket, Entrance Pass/Special Ticket or Voucher, Buyers must immediately verify that it is correct and compliant with the Order in terms of the type of event and its date and time, and immediately inform the Ticket Office staff in the event of any discrepancies in this regard.

VI. Costs, methods and dates of Delivery

Product Delivery to the Buyer is subject to a fee. The Product Delivery costs are indicated and automatically added to the Order when ordering via the Online Store or specified in e-mail correspondence with the Visitor Services Department.
Delivery costs may vary depending on the Delivery method selected by the Buyer, as well as the size, weight or number of Products purchased.
Delivery methods and prices are indicated on the website of the Online Store at bilet.muzeumpilsudski.pl.
The Seller may offer several different Delivery methods or only one method, depending on the type of the Product.
The Seller does not allow Cash on Delivery.
The cost of Delivery is determined for the entire Order, which may consist of several Products. Placing several separate Orders requires a separate payment for Delivery each time.
The Seller will deliver Orders exclusively within Poland and will not fulfil Orders with Delivery outside it. In the event of placing an Order with Delivery outside Poland, the Seller will cancel the Order and refund the Buyer in full.
The Museum's lead time for completing an Order does not include the time necessary for the parcel to be delivered to the Buyer/Recipient after it has been collected from the Museum by the courier.
The Buyer should check the condition of the Parcel and its packaging, particularly for any damage or tampering, in the presence of the courier. At the same time, in the event of damage or destruction of the Products or their packaging, the Buyer should draw up a damage report in the presence of the courier, which will facilitate the processing of any complaints by the Seller.
The provisions of section 9 do not apply to Delivery via InPost Parcel Lockers. In this case, any damage to the Parcel or damage to the Products should be reported via a dedicated InPost notification channel and a confirmation of the report should be kept for the Seller.
If the Parcel is returned to the Seller (as per the courier company's terms and conditions) due to failure by the Parcel Recipient to collect it or incorrect/incomplete Delivery Data provided by the Buyer, the Buyer is obliged to pay the additional cost of Redelivery, subject to terms individually agreed upon with the Seller. If the Buyer fails to pay for the Redelivery within 5 days of receiving the payment link or transfer details, the Order will be cancelled and the Seller will only reimburse the Buyer for the Products, less the cost of the first Delivery and the cost of the return to the Museum (as per the courier company's price list).
Failure to deliver the Parcel due to the Buyer's provision of incorrect or incomplete Delivery Data will not constitute grounds for complaint or refund of the Delivery costs.
If an Order is fulfilled incorrectly due to reasons attributable to the Seller, the Seller will collect the incorrect Product from the Buyer and send the correct one at its own expense.

VII. Rules of booking exclusive guided tours

The exclusive guided tour service applies to the permanent exhibition, the "Milusin" Manor House with the Historic Garden and the "Fighting by the Word" Exhibition. The service is not included in the Ticket price and requires an additional purchase.
The exclusive guided tour service is not provided for groups of pre-schools children and primary school children from grades 1–3. For primary school children from grades 4–6, the service is provided exclusively by guides/educators. The recommended way for primary and post-primary school as well as kindergarten groups to explore the Museum is through educational activities offered as part of the Museum's Educational Offer.
The maximum number of Visitors in a guided group is 15. Groups of more than 15 persons will be divided into smaller groups.
The Museum reserves the right to reduce the maximum number of persons per group in the event of a declared epidemic or disease outbreak, or in other special circumstances. Up-to-date information on the maximum number of persons per group is published on the Museum's website.
Exclusive guided tours can be purchased in the Online Store or by contacting the Visitor Services Department via e-mail at [email protected] (phone information about the service is available at 22 77 88 000). The rules described in Chapter III(b) or Chapter IV of these Terms and Conditions apply accordingly to the purchase of the service, subject to the following provisions:
1. the cost of an exclusive guided tour service is set out in the price list that can be found on the Museum's website;
2. 1. b) in the cases stipulated in the Terms and Conditions of Visiting, visitors may apply for a partial or full refund of the service fee.an exclusive guided tour service may be booked, subject to guide availability, no later than 7 days before the planned date of the tour; the Museum allows bookings to be made without observing this minimum notice period only by e-mailing [email protected], subject to confirmation by the Visitor Services Department. Visitors Services Department confirms the availability of the service on the date selected by the Buyer and the Buyer makes the payment in the manner and within the deadline indicated by the Museum;
3. exclusive guided tours are conducted in Polish. provision of the service in another language is subject to the availability of a suitable guide;
4. in the cases stipulated in the Terms and Conditions of Visiting, visitors may apply for a partial or full refund of the service fee.

Exclusive guided tours can also be purchased by contacting certified guides directly. A list of certified guides is available on the Museum website. The price of such a service is agreed upon directly with the guide, and the Museum has no influence on it.

VIII. Voucher redemption rules

Vouchers alone do not entitle their holders to admission to the tour/event. Admission is only possible if the Voucher is redeemed.
Redemption of a Voucher involves redeeming it for a corresponding Ticket, Special Ticket or Entrance Pass.
One Voucher can be redeemed for one Ticket with a price no higher than the value of the Voucher and with the same VAT rate. The price of the Voucher does not have to be equal to the price of the Ticket for which it is redeemed.
Each Voucher has a specific expiry date, indicated in its description in the Online Store and on the Voucher itself. The Voucher must be redeemed, i.e. exchanged for the relevant Ticket, Special Ticket or Entrance Pass, before this date. By default, Vouchers purchased for a given calendar year must be used for tour dates up to 30 December of that year unless a different expiry date was specified in the description of the Voucher at the time of purchase.
The Museum does not guarantee the availability of places to visit on the selected date.
No refunds will be given for unused Vouchers.
If the price of the Ticket purchased using a Voucher is lower than the Voucher's value, the Museum will not refund the difference. Vouchers cannot be redeemed for tickets exceeding their value with an additional payment.
Regardless of the sales channel in which the Voucher was purchased, it can be redeemed by exchanging it for a corresponding Ticket or Entrance Pass/Special Ticket:
1. at the Ticket Office, no later than 30 minutes before the selected tour time, provided that places are available;
2. in the Online Store no later than 90 minutes before the selected visiting time, provided that places are available. To do so, it is necessary to proceed as follows:
  1. select the event (type of visit), date and time;
  2. add the corresponding type of Ticket or Entrance Pass to the Shopping Cart — "Ticket/Entrance Pass for a Voucher" (e.g. Ticket for a normal voucher);
  3. enter the 16-digit Voucher code (located next to the barcode on the Voucher) in the "Enter Discount Code or Voucher Code" field and click the "Recalculate" button to recalculate the Shopping Cart;
  4. After clicking "Order", the Ticket/Entrance Pass will be sent as a PDF file to the e-mail address provided during the purchase process.
  5. Upon receipt of the Ticket or Entrance Pass/Special Ticket, Buyers must immediately verify that it is correct and compliant with the Order in terms of the type of event and its date and time, Upon receipt of the Ticket or Entrance Pass/Special Ticket, Buyers must immediately verify that it is correct and compliant with the Order in terms of the type of event and its date and time, and immediately contact the Visitor Services Department in the event of any discrepancies in this regard. and immediately contact the Visitor Services Department in the event of any discrepancies in this regard.
  6. If no message containing the Ticket or Entrance Pass is received within the specified time, Buyers should first check the SPAM folder and other smart folders in the e-mail inbox specified when placing the Order. If the relevant message is not found in any of the folders listed, please contact the Visitor Services Department immediately at [email protected].

When redeeming a Voucher, a proof of issue document is provided for the Ticket.
Tickets obtained by redeeming Vouchers entitle Visitors to a 10% discount in the Museum Shop on the day of the visit (not applicable to porcelain). One discount per receipt can be obtained upon presentation of one Ticket. The discount cannot be combined with other special deals.

IX. Returns of Tickets, Vouchers, event-related services and complaints

A person who is a Consumer/Entrepreneur with Consumer Rights and who has purchased Tickets through the Online Store or by e-mailing the Visitor Services Department (remote sale agreement) does not have the right to withdraw from the agreement under the Act of 30 May 2014 on consumer rights (legal basis: Article 38(120 of that Act).
Individual Tickets for a self-guided tour, tour guide kit, Tickets for on-site and online events and Combined Tickets may be returned no later than 3 days before the tour or event date marked on the Ticket. In such cases, the fee paid is refundable in full. Individual tickets for a self-guided tour and Tickets for events that are purchased less than 3 days before the tour or event date marked on the Ticket are non-refundable.
Group Tickets can be returned no later than on the day of the visit before the time indicated on the Ticket.
Vouchers and Tickets purchased by redeeming them are not exchangeable or refundable.
Exclusive guided tours purchased through the Museum may be cancelled no later than 5 days before the agreed date of the service. In such cases, the service fee paid is refundable in full. In the event of cancellation of a purchased service less than 5 days before the agreed date of service, the fee is non-refundable.
A combined promotional offer (Permanent Exhibition + "Milusin" Manor House) may only be cancelled in full. Cancellation within the period specified in section 4 enables a full refund of the fee paid. Cancellation after the deadline specified in section 4, but still within the deadline specified in section 3, will result in a partial refund of the fee, i.e. reduced by the cost of the exclusive guided tour service.
Cancellation of a purchased service from the Educational Offer is possible no later than 5 days before the agreed date of the service. In such cases, the fee paid is refundable in full. In the event of cancellation of a purchased service less than 5 days before the agreed date of service, the service fee is non-refundable.
Returns and cancellations must be reported via e-mail at [email protected]. A request for a refund should contain at least the following information: the Order number, the name of the event, the date and time of the tour or service, the number of Tickets/Special Tickets to be returned, the number of the Sales Document.
In the case of free tours and free on-site and online events, Entrance Passes may be returned until the start of the event.
In the case of payments made by bank transfer or by an electronic payment system, refunds will be made to the account number from which the payment was made within 14 working days from the confirmation of the acceptance of the return or cancellation by the Visitor Services Department.
For payments made at ticket offices, Buyers must report to the Ticket Office where the purchase was made within the time limits specified in sections 2, 3, 4, 5 and 6 above in order to obtain a refund. There, the Buyers must return the Ticket and present the original proof of purchase (for sales confirmed by a fiscal receipt).
In the event of cancellation of an event by the Museum, all fees paid will be refunded in full, except for visits for which a Voucher was redeemed. In the latter case, the Museum undertakes to offer a Ticket for another visit date.
When purchasing Tickets (including by redeeming Vouchers) for the same date for both a visit and other events on the Museum's offer, their start times and duration/visit times must be taken into account to avoid scheduling conflicts. Scheduling a visit in such a way as to cause a scheduling conflict does not constitute grounds for a complaint or refund of any fees paid for tickets or additional services.
The unavailability of an audio guide system for the permanent exhibition at the Sulejówek Complex or an AR kit for the permanent exhibition at the Branch Office in Łódź, or a non-functioning audio guide system/AR kit, does not constitute grounds for a complaint or refund of the fee for a visit or additional services.
In justified cases, the Museum reserves the right to cancel an ordered additional service (e.g. guided tour, educational service). In such a case, the fee paid is refundable in full.
Unfavourable weather during outdoor events does not constitute grounds for a complaint or refund of the fee paid, unless the event is cancelled by the Museum.
Clothing inadequate for the given weather conditions, particularly unsuitable footwear that hinders movement around the historical part of the Sulejówek Complex, does not constitute grounds for complaints or refunds of the tour fee or additional services.
Complaints about the provision of services by the Museum must be made in writing and delivered in person or by post to the Museum's registered office address or by e-mail to [email protected]. When filing a complaint, the Buyer may use the Complaint Form attached as Annex 1 to the Terms and Conditions, but is not obliged to do so.
Complaints may be submitted within 14 days from the date of purchase or the date of the event to which the complaint refers. The Museum will review the complaint and respond within 14 days from the date of acknowledgement of its receipt by the Visitor Services Department.

X. Product Complaints

The basis and scope of the Seller's liability towards the Buyer if the sold Product has a physical or legal defect (warranty) is determined by generally applicable laws, including in particular the Civil Code. The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 The basis and scope of the Seller's liability towards the Buyer who is a consumer as defined in Article 221 of the Act of 23 April 1964 — Civil Code (consolidated text, Dz.U./Journal of Laws/ of 2024, item 1061, as amended), or a consumer who is an entrepreneur referred to in Article 3855 the above-mentioned Act, are based on the principles contained in chapter 5a of the Act of 30 May 2014 on consumer the above-mentioned Act, are based on the principles contained in chapter 5a of the Act of 30 May 2014 on consumer rights (consolidated text, Dz. U. /Journal of Laws/ of 2023, item 2759 as amended). The concept of "goods in conformity with the contract" is contained in Article 43b of the Act of 30 May 2014 on consumer rights (consolidated text, Dz. U. /Journal of Laws/ of 2023, item 2759 as amended).
The Seller is obliged to provide the Buyer with a product free of defects.
Product complaints must be made in writing and delivered in person or by post to the Museum's registered office address or by e-mail to [email protected]. The complaint should contain at least the following: the number of the Sales Document, the number of the Order (for purchases made via the Online Store), e-mail address for contact, information about which Product the complaint concerns as well as description and date of occurrence of the defect. When filing a complaint, the Buyer may use the Complaint Form attached as Annex 1 to the Terms and Conditions, but is not obliged to do so.
The Seller will review the complaint no later than within 14 days from the date of confirming its receipt by the Museum. Failure by the Seller to respond to the complaint within the above time limit means that the Seller has accepted the complaint as justified.
A buyer who submits a Product complaint is obliged to deliver the defective Product to the Seller's address, i.e.: Aleja Piłsudskiego 29, 05-070 Sulejówek, and attach proof of purchase (the original receipt — for sales documented by a fiscal receipt). The Museum does not accept cash on delivery parcels.
If the complaint is accepted, the Seller will reimburse the Buyer for the cost of returning the Product to the Museum (the amount of the cost incurred by the Buyer must be documented and should be adequate to the contents of the parcel; it is recommended to send the parcel by regular mail). The relevant amount will be refunded by bank transfer to the bank account provided by the Buyer. If the amount incurred by the Buyer to return the Product to the Museum is not documented, the amount refunded will be up to the lowest delivery fee charged by the public mail operator.
If the complaint is rejected, the Product will be sent back to the Buyer at the Buyer's expense.
If the complaint is resolved in favour of the Buyer, the Seller will replace the Product under complaint with a Product of full value and send it to the Buyer at its own expense. If it is possible to repair the Product under complaint — if the Buyer has requested it — the Seller will repair the Product and send it to the Buyer at his own expense. If there is no objective possibility of repairing or replacing the Product, the Buyer may withdraw from the Agreement, and the Seller will refund the Buyer the total cost of purchasing the Product under complaint within 14 days of the date of withdrawal from the Sale Agreement by the Buyer. Buyers who do not exercise their right to withdraw from the Sale Agreement may demand that the Seller reduce the price of the Product.
The Seller is exempt from liability under the warranty for defects if the Buyer was aware of the defect in the Product at the time of concluding the Sale Agreement. A description of the Product's apparent defect will be posted on the Online Store or indicated at the time of purchase in the Museum Shop or via e-mail to the Visitor Services Department.
The Museum does not provide a guarantee for Products.

XI. Product returns and right of withdrawal from the Product Sale Agreement

Products purchased at the Museum Shop or at the Ticket Office are non-returnable.
When a Product is purchased remotely (via the Online Store or by e-mail through the Visitor Services Department), the Buyer may cancel the Order if the Products comprising it: have not yet been delivered, by contacting the Museum by phone at 22 77 88 000 or by e-mail at [email protected]. In such a case, the Buyer is entitled to a full refund of the amount paid. If the Products have already been delivered and the Buyer is not a Consumer/Entrepreneur with Consumer Rights, the cost of Delivery will be deducted from the amount to be refunded to the Buyer.
A Consumer/Entrepreneur with Consumer Rights who has concluded a remote sale agreement for the Product may withdraw from the agreement within 14 days without stating a reason and without incurring costs, provided that the Consumer/Entrepreneur with Consumer Rights will bear the costs of returning the Product to the Museum.
To meet the deadline referred to in section 3 above, it is sufficient for the Consumer/Entrepreneur with Consumer Rights to send to the Seller an unequivocal statement of withdrawal from the agreement before its expiry. The statement of withdrawal from the Sale Agreement may be submitted by e-mail to [email protected]. The statement must include: first and last name of the Consumer/Entrepreneur with Consumer Rights, the number of the Sales Document, the number of the Order, the date of sale, the name and number of the returned Product, as well as contact details (at least e-mail address). When exercising the right of withdrawal, the Consumer/Entrepreneur with Consumer Rights may use the Withdrawal Form attached as Annex 2 to the Terms and Conditions, but is not obliged to do so.
The period for withdrawal from the remote Product sale agreement commences upon delivery of the Parcel to the Consumer/Entrepreneur with Consumer Rights.
After the ineffective expiry of the period referred to in section 3 above, the right of withdrawal from the Product Sale Agreement expires.
In the event of withdrawal from a remote Product Sale Agreement, the Agreement will be deemed not to have been concluded.
The Consumer/Entrepreneur with Consumer Rights is obliged to return the Product to the Seller immediately, no later than within 14 days from the date on which they withdrew from the remote Product Sale Agreement, at their own expense. In order to meet the deadline, it is sufficient to send the Product back to the Museum prior to its expiry.
The Seller is obliged, not later than within 14 days from the date of receipt of the notice of withdrawal, to return to the Consumer/Entrepreneur with Consumer Rights all payments made by them when purchasing the Product (including the cost of Product Delivery paid by the Buyer when purchasing the Product). The refund will be made in the same form in which the payment for the Product was made. If the Consumer/Entrepreneur with Consumer Rights has chosen a Product delivery method other than the cheapest method offered by the Museum, the Museum will reimburse the Consumer/Entrepreneur with Consumer Rights up to the price of the cheapest delivery method offered by the Museum for that Product.
The returned Product must be complete and unaltered. The Consumer will be liable for any decrease in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
The Museum does not accept cash on delivery parcels and is not liable for costs related to such parcels.

XII. Personal data processing notice

Pursuant to Article 13(1) and (2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the Pursuant to Article 13(1) and (2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the Pursuant to Article 13(1) and (2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the Pursuant to Article 13(1) and (2) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the "GDPR", please be informed that:

the Controller of the personal data processed in connection with the provision of the service is the Józef Piłsudski Museum in Sulejówek, hereinafter referred to as "the Museum". The Museum can be contacted by sending a letter to Aleja Marszałka Józefa Piłsudskiego 29, 05-070 Sulejówek, by e-mail at [email protected] or by phone at +48 (22) 778 80 88;
the Controller has appointed a Data Protection Supervisor, hereinafter referred to as the "DPO", who can be contacted with regard to any questions or comments concerning the processing of personal data and the rights of the Consumer/Entrepreneur under the data protection legislation, by sending an e-mail to [email protected] or by sending a letter to the Museum;
Purposes of and legal basis of data processing:
1. the use of the Online Store for the preparation and execution of sales, particularly of Tickets, guide services and Products, as well as for the issue of Entrance Passes/Special Tickets — pursuant to 6(1) (b) of the GDPR — the processing is necessary to perform an agreement,
2. the sale of Tickets and Products at the Ticket Office and through the Visitor Services Department, i.e. for the purpose of preparing and executing reservations and/or sales, particularly of tickets, entrance passes, guide services and products — pursuant to Article 6(1)(b) of the GDPR — the processing is necessary to perform an agreement,
3. the sending of educational offers, newsletters, marketing and commercial content — pursuant to Article 6(1)(a) of the GDPR — based on the consent of the data subject,
4. the processing of complaints — pursuant to Article 6(1)(a) of the GDPR — based on the consent of the data subject,
5. the handling of returns — pursuant to Article 6(1)(a) of the GDPR — based on the consent of the data subject,
6. the investigation of possible claims — pursuant to Article 6(1)(f) of the GDPR — the processing is necessary for the purposes of the legitimate interests of the controller;
7. the keeping of accounts and tax settlements — pursuant to Article 6(1)(c) of the GDPR — the processing is necessary for the fulfilment of a legal obligation incumbent on the controller.
personal data may be made available to entities which the controller has authorised or entrusted with the processing of data (e.g. legal services, entities providing server services, e-mail, postal services, external auditors, contractors providing personal data protection services) and authorities authorised by law;
the controller does not intend to transfer personal data to a third country or an international organisation within the meaning of Article 4(26) of the GDPR;
personal data will be processed for the duration of the service, then until the expiry of the statute of limitations resulting from generally applicable laws or for the time required by law. The data retention period may be extended in each case if processing is necessary for the purpose of pursuing claims or defending against claims by the opposing party, which constitutes a legitimate interest of the controller. Data processed for accounting and tax settlement purposes will be processed for a period of 5 years from the end of the calendar year in which the tax liability arose. Personal data obtained based on consent will be processed until consent is withdrawn;
users have the right to access, rectify or restrict the processing of their data, as well as the right to object to processing, the right to data portability and the right to withdraw consent. In order to exercise any of the above rights, please contact the DPO.
you also have the right to lodge a complaint to the supervisory authority: President of the Personal Data Protection Office — address: ul. Stawki 2, 00-193 Warsaw;
the provision of personal data is voluntary but necessary for the Museum to provide its services. Failure to provide personal data will result in the inability to provide services;
the controller does not engage in automated decision-making on the basis of personal data provided.

XIII. Final Provisions

The Museum is not liable for events resulting from non-compliance with the Terms and Conditions.
If separate Terms and Conditions apply to a given event or group of events, their provisions take precedence over these Terms and Conditions of Booking and Sales of the Józef Piłsudski Museum in Sulejówek.
In the case of disputes related to the breach of the Terms and Conditions, including performance, non-performance or in connection with the agreement, all disputes will be settled by the court having jurisdiction over the registered office of the Museum.
The Museum reserves the right to amend these Terms and Conditions. Any amendments to these Terms and Conditions enter into force on the date indicated by the Museum. Orders made prior to the effective date of the amendments to these Terms and Conditions will be processed based on the provisions in force on the date of placing the Order.
These Terms and Conditions enter into force on 15 May 2025.

Annexes:

Complaint Form
Agreement Withdrawal Form